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Backpack Trael Store is an Upfront Merchant on TheFind. Click for info.
Free Returns & Refunds Policy

FREE and Easy Return / Refund  Policy

Change your mind? Just send it back - FREE! - We want you to have the right gear for your trip. So if decide you don't want an item or want to exchange it, just email us for a prepaid return slip, slap it on the box and you're done!

  • Refunds will be full and include any original shipping charges. So there's no cost to you.
  • Items must be returned in unused condition within 60 days of the receipt of the item to receive a refund.
  • All items must be in unused conditions with all tags attached and in the original box.
  • Please include a copy of your packing slip. Go here to print a packing slip.
  • Exchanges will be mailed at no additional cost upon receipt of the original items.
After 60 days, contact the manufacturer directly regarding defects, warranty or repair issues